Friendly welcome makes an impact

February 6, 2017 Our People

Carol AnneNew Communications and Engagement Manager, Carol Anne Mount, has had years of experience spreading the word for major UK companies, but iPSL has already made a really big impression. “It’s very clear that this company’s leaders feel that communication is vitally important. They want to take everyone with them on our journey and do it in the best possible way, which is commendable and quite right too,” she says. “I’ve worked in places that don’t always engage their people in the right way and just implement new processes and systems. But if you don’t tell people what’s happening and why, it’s never going to work.”

The fantastic people at iPSL have already made their mark on BPH-based Carol Anne. “I don’t think I’ve ever worked with more friendly people. Everywhere I go, people are smiling and ready to help if they can.” Meeting people is one of the things Carol Anne loves most about the career she happened upon by chance. A Barclays boss plucked her from her PA role to train in communications and Carol Anne was hooked from day one. She spent 16 happy years at the bank, before being made redundant four years ago. She has been busy working as a contractor in big businesses ever since and is delighted to be joining iPSL at such an exciting time. “I’m used to working in large internal communication teams – the last one had 30 people, each with their own role. Here I’ll be a one man band, doing everything at a time when the company is going through a real period of change. It’s a fascinating challenge.”

High on Carol Anne’s to-do list will be ensuring that the company website reflects how buzzing and ground-breaking it is here at iPSL. There are also lots of other exciting things to get her teeth into, like visiting the other sites to talk to people about current communication methods, creating a new communication portal on Oliver and looking at iPSL’s current organizational vision and values to ensure they fit with our transformation journey. Carol Anne is just as buzzy out of work. She lives in Coventry with her 21 year-old IT apprentice son and her daughter and two grandchildren are just down the road. She chills out socialising with friends, going to the gym and reading. But when that Monday morning alarm kicks off, she’s always raring to go. “I love what I do!