Our Operation
Our raison d'être as a BPO is to provide better, faster, cheaper services to our clients and everything we do is focused on this simple philosophy more
Strong Governance
- Independent board
- Personal executive involvement in client projects and operations
- Experienced, ‘safe’ executive team
- Uncompromising performance management
Industrial Operation
- Emphasis on Six Sigma Lean
- Simple, focused operational performance metrics
- 24/7 operational capability
- Distributed UK presence and ability to partner with outsourcers and offshorers
- Back Office and Middle Office processing
- Technology platform agnostic
End-to-End Capabilities in Financial Services Operations
Complete Facilities and IT Management
- Robust services assurance framework
- Independent IT infrastructure and IT management capability
- Touch points to customer, branch and bank wide systems
Independent Risk and Compliance Management
- Rigorous risk control environment similar to banks
- Strong focus on R&A
- SAS 70 attestation
- Compliance with client requirements such as SOX, Data Protection and Data Security
On Time, To Budget Change Management
- Focus on projects that generate tangible value to realistic timescales
- Clear principles and rules for new business
- Emphasis on lower risk alternatives
- Do more with less