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Case Study: ISA Account Closing
iPSL Capabilities – Account Services, Operations Efficiency
Client Situation
- Client experienced volumes in excess of forecast for their ISA campaign
- Client wanted to proactively manage the situation and requested iPSL for interim capacity handling on other processing
iPSL Engagement
- Assigned process management expertise to assess client requirement, plan and assemble ‘task force’ response
- Flexed resource allocated to other client workstreams and shift patterns to exploit
opportunities 24:7 which would allow work to be integrated into existing operation
- Used existing kit; iPSL knowledge of client systems and interfaces to extend to new process demands
- Rapid response
Results For Our Clients
- Rapid resolution of high profile operational capacity requirements within three weeks from initial discussions to live operation
- Efficient leveraging of existing resources, infrastructure and economies of scale in delivering a timely, quality and cost-effective solution
- High productivity rates
