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Case Study: Cross-Client OFT Changes
iPSL Capabilities – Change Management
Client Situation
- Multiple clients required compliance with UK Government driven changes to customer proposition on clearing
- Industry wide Office of Fair Trading defined delivery dates
- Required move to cross-industry standardisation for interest, access to funds and certainty of payment
- Complex changes affecting all clients across multiple work streams (Outclearing, Returns Out, Returns In, R&A)
iPSL Engagement
- Close liaison across multiple clients to ensure no single entity was disadvantaged
- Simultaneous cross-client redefinition of major processes in Returns and R&A
- Developed cross-client generic solutions
- Co-ordinated delivery of client specific solution elements
- iPSL leadership at cross-client design meetings and at industry fora convened by C&CCC
- Structured programme and project management
tools and methodologies
Results For Our Clients
- Delivered complex, multi-client, multi-location solution to challenging timescales to a common design
- 14 projects delivered for five clients in 18 months (initial ideas through to full delivery)
- Integration and design costs shared between clients
- Recognition by APACS and C&CCC members of the value added by iPSL
- Client operations now delivering to new SLAs
