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Case Study: Image Archive for Vouchers
iPSL Capabilities – Imaging Services, Reconciliations Management,
Operations Efficiency, IT Management
Client Situation
- Paper sort, store and retrieval processes – manually intensive, time consuming and inefficient
- Costly long term paper storage
- Query resolution protracted
- Manual processes error-prone; impacting customer service and increasing risk exposure
- Increasing customer demand to match processing capabilities of competitors
iPSL Engagement
- Professional project management – on time, in budget delivery
- Leveraging established links to client IT functions
- Requirements definition support
- Close interaction with client third party suppliers
- Strong technical delivery and ongoing support framework
Results For Our Clients
- 2,000 Full Time Equivalents (FTEs) now with access to in-scope items on Day 3 from client desktops
- Circa 50 million items per month being extracted/transferred to client’s image store within agreed production schedule
- Immediate operational efficiency gain
- Customer experience enhanced; immediate query resolution over the phone
- Property released for alternative use
- Fraud detection rate already improving. Non-image standard 92 per cent+
